Customer Success Stories - Asset & CMDB

Background:

• Provide a high level of service and support to end users, who are often located in rural areas of the country
• Support the company’s rapid growth without increasing operating expenses 
• Transform the IT organization from reactive to proactive

Products:

• Altiris Client Management Suite
• Altiris Service & Asset Management Suite
• Altiris Software Virtualization Solution

Benefits:

• Reduced help desk calls by more than 50 percent by creating a stable, standardized IT environment
• Reduced deployment time of new systems from as long as four hours to just 45 minutes
• Increased employee productivity by reducing system downtime
• Allowed the IT staff to focus on future improvements and process changes instead of fighting fires 

Background:

• Implement Altiris Client Management Suite in the quickest time possible
• Customize training for select IT groups
• Increase the 20-30 percent first-call resolution rate of software help desk tickets

Products:

Altiris Client Management Suite, including:

• Inventory Solution
• Deployment Solution
• Application Metering Solution
• Application Management Solution
• PC Transplant Solution
• Software Delivery Solution
• Carbon Copy Solution 

Altiris Professional Services

Altiris Helpdesk Solution

Benefits:

• Altiris Professional Services implemented Client Management Suite to 4,750 workstations in 11 days-—2.5 months ahead of estimates
• Professional Services rewrote its training package and tailored the contents to address the needs of each BHS IT team
• Technicians resolved an estimated 80 percent or more of software help desk tickets on the first call

Background:

• Rapid growth and expansion made it challenging for IT staff to keep up and provide high service levels to employees and management
• Blue Mountain Resort is spread out across a large area, making it difficult for IT to visit users when they need help
• Large employee turnover due to the seasonality of Blue Mountain’s business made it hard to track IT and other assets

Products:

• Altiris Client Management Suite
• Altiris Service & Asset Management Suite

Benefits:

• Reduces costs significantly by improving the productivity of the IT staff
• Allows IT staff to provide better service and support to employees and management no matter where they are located at the resort
• Saves costs and increases efficiencies by allowing IT staff to better track and manage IT assets

Background:

• Automate the manual help desk
• Implement an asset inventory and tracking system
• Improve technician productivity by automating manual imaging system

Products:

• Altiris® Helpdesk Solution™
• Altiris® Service & Asset Management Suite™
• Altiris® Client Management Suite™

Benefits:

• Altiris Helpdesk Solution automated Cubist Pharmaceuticals’ entire help desk process, improving ticket closure rate from 50 to 99 percent with only one technician operating the help desk versus five before
• Using Altiris Service & Asset Management Suite, Cubist Pharmaceuticals now tracks every laptop and other major assets, and produces real-time reports that allow them to forecast future resource needs and create accurate budgets
• With Altiris Client Management Suite, Cubist Pharmaceuticals reduced average imaging and deployment time from six hours to 20 minutes, eliminating technician travel time and manual installation of applications

Background:

• Reduce the time it takes to perform an IT asset inventory, improve quantity and quality of data collected
• Image PCs faster and reduce time-and-material repair costs by reimaging PCs
• Implement patch system that prevents disruptive events like the Blaster virus

Products:

Altiris Client Management Suite, including:

• Patch Management Solution
• Inventory Solution
• Deployment Solution
• Software Delivery Solution

Altiris Helpdesk Solution

Benefits:

• Able to generate accurate inventory lists in less than one hour
• Decreased imaging time from 1.5 days to 1.5 hours
• Able to patch their 2,000 PCs in less than two hours

Background:

• Implement a real-time inventory-discovery and asset-management system for software, hardware and other IT equipment
• Replace help desk with a completely automated system
• Speed the process of imaging machines and installing software

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Asset Control Solution
• Helpdesk Solution

Altiris Client Management Suite, including:

• Deployment Solution
• Software Delivery Solution

Benefits:

• Achieved real-time list of all the hardware and software on Evergreen Healthcare's network
• Costs, licenses, and support incidents are associated with individual assets
• Manual help desk process replaced with automated solution speeding the entire incident resolution process
• Reduced imaging time from one day or more to one hour

Background:

• Software management and reporting was not automated resulting in limited information on what the company owned and actually used
• Hardware reporting on the previous bar code system was complex
• Large number of assets to track and manage

Products:

• Altiris® Service & Asset Management Suite™
• Altiris® Barcode Solution™
• Symbol MC 50 scanners

Benefits:

• Automated software management and reporting with Altiris results in ROI in only two months by reducing software license fees on Microsoft Project and Visio
• Reports available through Altiris are easy to use and provide extensive details
• Replaced previous bar code solution with Altiris and can now manage all assets both discoverable and non-discoverable with a single system and console
• Ability to implement and enforce policies for software usage for better software management

Background:

• Previous asset management system was not accurate
• It lacked the ability to generate reports
• Wanted to be able to produce detailed, Web-based reports
• Wanted to reduce costs

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Application Metering Solution
• Contract Management Solution

Altiris Client Management Suite, including:

• Patch Management Solution
• Software Delivery Solution
• Recovery Solution

Benefits:

• Reduced annual software license expenses by 44 percent
• Achieved ROI of 1,000 percent in 45 days

Background:

• Emulate HOLT CAT's value-based leadership process
• Prepare for an acquisition that doubled the size of the company
• Replace numerous manual processes and homegrown applications

Products:

• Altiris Client Management Suite
• Altiris Service & Asset Management Suite

Benefits:

• Improved service levels to all employees
• Equipped the IT team with the automated tools needed to support a significantly larger organization
• Replaced numerous manual processes and homegrown applications with an integrated IT management solution

Background:

• Needed to manage a large number of varied hardware and software assets per employee
• Frequent and short-term software development projects and customer support requirements resulted in a expensive turnover of hardware and software assets
• Inaccurate data and untracked assets resulted from manual asset tracking
• The lack of an on-staff asset management expert meant best practices were not being implemented

Products:

Altiris Service & Asset Management Suite, including:

• Asset Control Solution
• Contract Management Solution
• Inventory Solution for Windows and UNIX
• Connector Solution

Benefits:

• Improved employee productivity by better matching assets to job and project requirements
• Aligned business goals  with technology
• Achieved compliance with industry standards  by leveraging asset management knowledge
• Improved decision making and help desk support
• Increased IT staff productivity leaving more time for strategic initiatives

Background:

• Improve speed and quality of server management
• Replace manual deployment process with automated solution to help install 4,000 new PCs
• Implement a proactive, automated help desk to replace manual system
• Install Altiris Client Management Suite as quickly as possible and shorten technicians' learning curve

Products:

Altiris Server Management Suite, including:

• Deployment Solution for Servers
• Inventory Solution for Servers
• Software Delivery Solution for Servers

Altiris Client Management Suite, including:

• Deployment Solution
• Software Delivery Solution
• Recovery Solution
• Carbon Copy Solution

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Helpdesk Solution
• Altiris Professional Services
  

Benefits:

• Fast, automated management of the district's enterprise servers; near instantaneous backup and recovery capabilities
• Provisioned 4,000 new PCs in a fraction of the time it would have taken to do manually
• Proactive policy-based management scheme that, once established parameters are exceeded, automatically repairs a problem or initiates a help desk ticket
• Altiris Professional Services decreased the installation time by months and significantly reduced the time it took for its technicians to become proficient with Altiris software

Background:

• Cumbersome and unreliable patch management
• Multiple systems management tools
• Change management

Products:

• Altiris® Total Management Suite™

Benefits:

• Nearly 100 percent success rate with Altiris Patch Management Solution for servers and desktops
• Integrated Altiris solution makes it possible for 3.5 full-time people to manage 10,000 desktops and 1,000 servers
• Altiris CMDB improves decision making by providing easy visibility into how changes affect other systems

Background:

• Using six point solutions to manage its environment; wanted to consolidate to a single comprehensive solution
• Rapid growth made it difficult to manage its expanding environment
• Needed the ability to manage distributed desktops remotely
• Primary imaging and software delivery application was bulky and slow

Products:

• Client Management Suite
• Service & Asset Management Suite
• Helpdesk Solution
• Software Virtualization Solution

Benefits:

• Altiris solutions help Mercy consolidate six point solutions into a single integrated solution
• Altiris solutions reduce amount of time needed to image and deploy machines making it much easier to keep up with rapid growth
• Altiris Helpdesk Solution becomes the core of Mercy’s system, simplifying support, reducing time to fix machines, and increasing uptime and productivity
• Altiris solutions are less invasive and don’t require a bulky agent, resulting in quicker, more efficient machines for the end user

Background:

• Allow a lean staff to provide comprehensive IT management without increasing headcount
• Replace manual processes with integrated IT Solution
• Become proative as opposed to reactive, resulting in a positive impact on the company

Products:

• Altiris Client Management Suite
• Altiris Service & Asset Management Suite
• Altiris Server Management Suite
• Altiris Consulting Services

Benefits:

• Increased the level of service delivered by the IT team without adding to headcount
• Replaced numerous manual processes with one integrated IT solution
• Allowed IT department to become proactive and strategic, helping Merrick achieve its goals

Background:

• Launch a new company by migrating 250 users from three organizations on different platforms in less than one month  
• Manage and track IT assets
• Manage and patch servers

Products:

Altiris Client Management Suite, including:

• Deployment Solution
• Patch Management Solution

Altiris Service & Asset Management Suite, including:

• Helpdesk Solution
• Barcode Solution

Altiris Server Management Suite, including:

• Patch Management Solution for Dell Servers 

Benefits:

• Able to migrate user data and deploy all necessary software and applications on 250 new computers on an extremely tight schedule
• Virtually eliminated virus outbreaks and hits to their network
• Reduced the amount of time to install patches on both clients and servers

Background:

• Automate manual imaging system
• Implement an asset inventory and tracking system
• Resolve Office 2003 and Office 2007 DLL conflicts
• Implement alerts for Dell clients

Products:

• Altiris® Client Management Suite™
• Altiris® Service & Asset Management Suite™
• Altiris® Software Virtualization Solution™
• Dell Client Manager™ from Altiris

Benefits:

• SI International used Altiris Client Management Suite to create a single hardware-independent image, automating the process and reducing imaging time to 20 minutes 
• Using Altiris Service & Asset Management Suite, SI International can now track PCs and other assets in a matter  of minutes, reducing its computer-lease-return process from months to days
• Altiris Software Virtualization Solution enables SI International to run Office 2007 and Office 2003 without conflicts 
• Dell Client Manager sends alerts for potential issues with Dell computers before they become problematic

Background:

• Implement a real-time inventory tracking system
• Automate SkyWest's help desk and resolve more tickets on first call
• Cut IT travel costs and the time required to install software
• Replace SkyWest's manual patch system and prevent use of unauthorized software

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Application Metering Solution
• Helpdesk Solution

Altiris Client Management Suite, including:

• Software Delivery Solution
• Carbon Copy Solution
• Patch Management Solution

Benefits:

• Detailed, real-time inventory of all the hardware and software on network
• Automated all aspects of help desk, from ticket tracking to escalation
• Reduced software installation time by 95 percent and eliminated most travel costs associated with manual installation
• Automated patch process ensuring the latest patches are installed on all PCs
• Automatically notifies IT staff when users install unauthorized software

Background:

• Support school's rapidly growing technology needs with the same number of IT staff
• Reduce total cost of ownership (TCO) of IT assets
• Improve communication and coordination across a decentralized IT organization

Products:

• Altiris Deployment Solution
• Altiris Service & Asset Management Suite

Benefits:

• Enabled IT staff to be more productive, allowing them to support a rapidly growing technology infrastructure without increasing headcount
• Lowered total cost of ownership of the university's IT assets
• Improved communication and cooperation across a decentralized IT organization

Background:

• Automating imaging and deployment process
• Implementing an asset inventory and tracking system
• Improving installation speed of mission-critical applications

Products:

• Altiris® Client Management Suite™
• Altiris® Service & Asset Management Suite™
• Wise Package Studio® Professional Edition
• Dell Client Manager

Benefits:

• Using Altiris Client Management Suite, Stark State College automated its imaging and deployment process, reducing its semiannual reimaging of PCs from at least one month to just several days
• Stark State College automated its manual asset inventory and tracking system with Altiris Service & Asset Management Suite, allowing it to accurately and thoroughly track assets in real time and generate inventory reports in minutes
• Wise Package Studio allows Stark State College to automatically load software packages over the network in a matter of minutes, helping to meet professors’ last-minute requests for classroom applications

Background:

• Improve help-desk-ticket resolution time and quality of service
• Reduce software rollout and image deployment time
• Automate manual inventory system and speed installation of latest patches

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Asset Control Solution
• Helpdesk Solution

Altiris Client Management Suite, including:

• Deployment Solution
• Patch Management Solution
• Carbon Copy Solution

Benefits:

• Automated its entire help desk process and dramatically reduced the time it takes to troubleshoot and repair problem PCs
• Altiris Asset Control Solution integrates transparently with Helpdesk Solution to show the fixed assets of each user
• Reduced software rollout time from 10 hours per machine to one hour or less for multiple machines
• Reduced imaging time from six hours to 30 minutes
• Real-time inventory data
• Able to proactively protect network from worms and viruses

Background:

• Meet software license compliance requirements and deadlines
• Improve patch management efficiency and effectiveness to protect the network
• Implement a common global services approach across the company
• Reduce the total cost of ownership (TCO) of IT assets
• Align IT with corporate Sarbanes-Oxley initiatives

Products:

Altiris Total Management Suite, including:

• Client Management Suite
• Server Management Suite
• Service & Asset Management Suite
• Training
• Consulting

Benefits:

• Able to meet software license compliance requirements
• Lowered the total cost of owning the company's IT assets
• Improved employee productivity and reduced operational expenses by increasing IT service levels
• Made IT staff more productive and strategic by reducing time consuming and inefficient manual processes
• Increased the level of PC software security across the company

Background:

• Take control of software license management; protect sensitive business data
• Decrease help desk ticket resolution times and support costs
• Reduce OS migration times and costs
• Speed software upgrades and patch installations

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Application Metering Solution
• Asset Control Solution
• Helpdesk Solution

Altiris Client Management Suite, including:

• Deployment Solution
• PC Transplant Solution
• Software Delivery Solution
• Recovery Solution
• Patch Management Solution

Benefits:

• Managed software license agreements in real time
• Backed up and recovered mission-critical data instantaneously
• Automated the previously manual help desk system, significantly speeding problem resolutions and reducing support costs
• Reduced migration time by 85 percent
• Upgraded its primary business application in one day versus seven
• Patched  its 1,580 PCs in 12 hours or less

Background:

• Needed to migrate to Windows XP but their imaging solution was slow and non-functional 
• Managed multiple images for different hardware platforms
• Difficult to manage 6,000 users, spread across 25 clinics over a 50-mile radius
• Manual patch management process

Products:

• Client Management Suite
• Service & Asset Management Suite
• Server Management Suite
• Software Virtualization Solution

Benefits:

• Altiris® Deployment Solution™ is fast, reliable, and streamlines the imaging process for both clients and servers 
• HSC has been able to consolidate to a single image for both Dell and HP machines
• Increases flexibility and simplified management of machines locally and remotely
• Altiris Patch Management Solution™ automates the patch distribution process

Background:

• Automate inventory process to produce an accurate record of server locations and attributes
• Ability to manage heterogeneous server platforms
• Standardize server configuration and provisioning processes
• Automate patch management for growing number of servers without increasing IT staff

Products:

• Server Management Suite
• Service & Asset Management Suite

Benefits:

• Automated inventory allows Vericenter to discover everything about their servers, including row, rack and warranty.
• Altiris Server Management Suite provides Vericenter the ability to manage servers running Windows, Sun Solaris, and Linux.
• Server provisioning is standardized, resulting in consistent server builds.
• Vericenter can now patch numerous servers in one night, as opposed to a few days to a week.

Background:

• Automate help desk processes and speed ticket resolution
• Reduce PC deployment time
• Reduce months-long inventory time and improve accuracy
• Improve network security
• Ensure license compliance

Products:

Altiris Service & Asset Management Suite, including:

• Helpdesk Solution

Altiris Client Management Suite, including:

• Deployment Solution
• Inventory Solution
• Patch Management Solution
• Application Metering Solution

Benefits:

• Reduced ticket resolution time from hours and even days to minutes
• Cut image deployment from five hours to one
• Generated comprehensive list of the hardware and software on 1,300 PCs in less than one day
• Helps protect network from viruses by automatically installing the latest patches
• Cost savings by ensuring all software licenses remain in compliance