Customer Success Stories - Client & Mobile

Background:

• Planned Windows XP migration for 8,000 PCs
• Needed to reduce the number of client management tools
• Required patch management for non-standard clients

Products:

Altiris Client Management Suite, including:

• Deployment Solution
• PC Transplant Solution
• Software Delivery Solution

Benefits:

• Enormous time savings on XP migration
• Less tools to learn and manage
• Compliance with DoD security requirements
• Ability to respond to new hardware imaging requests in 88 percent less time

Background:

• Replace costly, labor-intensive manual inventory processes with automated ones
• Protect sensitive customer financial data by reducing patch installation times
• Provide fast, accurate application reports

Products:

Altiris Client Management Suite, including:

• Inventory Solution
• Patch Management Solution
• Application Metering Solution

Benefits:

• Eliminated the need to send technicians on site to take inventory, saving thousands of hours and dollars
• Reduced the time it takes to install a patch from three weeks to one day
• Provided detailed automated reports of application usage

Background:

• Provide a high level of service and support to end users, who are often located in rural areas of the country
• Support the company’s rapid growth without increasing operating expenses 
• Transform the IT organization from reactive to proactive

Products:

• Altiris Client Management Suite
• Altiris Service & Asset Management Suite
• Altiris Software Virtualization Solution

Benefits:

• Reduced help desk calls by more than 50 percent by creating a stable, standardized IT environment
• Reduced deployment time of new systems from as long as four hours to just 45 minutes
• Increased employee productivity by reducing system downtime
• Allowed the IT staff to focus on future improvements and process changes instead of fighting fires 

Background:

• Implement fail-safe disaster-recovery system
• Allow users to easily recover their own data
• Accomplish these with no impact on network performance

Products:

Altiris Recovery Solution for Clients

Benefits:

• Provided reliable, high-performance data security by automatically backing up user systems each day
• Increased productivity by allowing users to easily recover their lost data without the aid of a technician
• Because Recovery Solution only takes a snapshot of the data that has changed since the last backup, there was no discernible effect on network performance

Background:

• Needed management tool that would allow them to manage virtual machines as well as physical machines

Products:

VMware ACE in conjunction with Altiris Client Management Suite

Benefits:

• Client Management Suite provided Baker Hill with the comprehensive management tool it needed
• Client Management Suite allowed Baker Hill to manage virtual environments through VMware ACE

Background:

• Implement Altiris Client Management Suite in the quickest time possible
• Customize training for select IT groups
• Increase the 20-30 percent first-call resolution rate of software help desk tickets

Products:

Altiris Client Management Suite, including:

• Inventory Solution
• Deployment Solution
• Application Metering Solution
• Application Management Solution
• PC Transplant Solution
• Software Delivery Solution
• Carbon Copy Solution 

Altiris Professional Services

Altiris Helpdesk Solution

Benefits:

• Altiris Professional Services implemented Client Management Suite to 4,750 workstations in 11 days-—2.5 months ahead of estimates
• Professional Services rewrote its training package and tailored the contents to address the needs of each BHS IT team
• Technicians resolved an estimated 80 percent or more of software help desk tickets on the first call

Background:

• Rapid growth and expansion made it challenging for IT staff to keep up and provide high service levels to employees and management
• Blue Mountain Resort is spread out across a large area, making it difficult for IT to visit users when they need help
• Large employee turnover due to the seasonality of Blue Mountain’s business made it hard to track IT and other assets

Products:

• Altiris Client Management Suite
• Altiris Service & Asset Management Suite

Benefits:

• Reduces costs significantly by improving the productivity of the IT staff
• Allows IT staff to provide better service and support to employees and management no matter where they are located at the resort
• Saves costs and increases efficiencies by allowing IT staff to better track and manage IT assets

Background:

• Needed a way to boost the effectiveness of the help desk operations
• Wanted to get a better handle on desktop management
• Wanted a reliable tool for software and hardware inventory, software distribution, and remote control

Products:

• Altiris Helpdesk Solution
• Altiris Client Management Suite

Benefits:

• Altiris Inventory Solution keeps a comprehensive record of hardware information, installed software packages, and operating system settings
• Altiris Helpdesk Solution has taken their help desk from a staff of note-takers to a resource for level-1 support
• Altiris Client Management Suite integrates their desktop systems with comprehensive inventory, imaging, deployment, and configuration

Background:

• Provide high quality of service to end users without increasing costs or headcount
• Small desktop support team made it difficult to quickly deploy and image computers widely distributed across campus
• Faculty and students sometimes need multiple versions of an app on same machine, wanted to eliminate application conflicts

Products:

• Altiris Software Virtualization Solution

Benefits:

• SVS increased efficiency of application deployment and management, which allows CSUSM to keep costs and headcount at a minimum
• SVS reduced application deployment time from weeks to hours for a statistical application used on 800 lab machines
• SVS eliminated application conflicts and allows students and faculty to use multiple versions of the same application on the same machine

Background:

• Re-deploy more than 1,400 new PCs every year to replace out of date computers
• Move users’ personal settings, browser favorites, and individual files without missing information 

Products:

Altiris Client Management Suite

Benefits:

• Migrate more than 100 of the most common settings including active desktop, taskbars, wallpaper, icons, mouse, and colors
• Migrate network settings such as the computer name, Windows drive mapping and folder and directory sharing assignments
• ROI in less than a year

Background:

• Needed a technology refresh to make infrastructure ready for e-Government
• Migrated entire IT infrastructure to Windows XP and Windows 2000 Server, involving the roll-out of more than 3,000 clients and approximately 100 servers

Products:

Altiris Deployment Solution

Benefits:

• Substantial reduction of support costs on a permanent basis
• Sped up the distribution of updates and additional software that users have requested
• Reduced desktop downtime and boosted systems management efficiency

Background:

• Automate the manual help desk
• Implement an asset inventory and tracking system
• Improve technician productivity by automating manual imaging system

Products:

• Altiris® Helpdesk Solution™
• Altiris® Service & Asset Management Suite™
• Altiris® Client Management Suite™

Benefits:

• Altiris Helpdesk Solution automated Cubist Pharmaceuticals’ entire help desk process, improving ticket closure rate from 50 to 99 percent with only one technician operating the help desk versus five before
• Using Altiris Service & Asset Management Suite, Cubist Pharmaceuticals now tracks every laptop and other major assets, and produces real-time reports that allow them to forecast future resource needs and create accurate budgets
• With Altiris Client Management Suite, Cubist Pharmaceuticals reduced average imaging and deployment time from six hours to 20 minutes, eliminating technician travel time and manual installation of applications

Background:

• Migrate 1,500 computers to Windows 2000

Products:

Altiris PC Transplant Solution

Benefits:

• Transferred data seamlessly and migrated with no time downtime for clients
• Saved organization one and a half months and thousands of dollars

Background:

• Increase efficiencies for server provisioning as part of a company-wide initiative
• Deploy global infrastructure and set of standards for the automated building and provisioning of Windows and Linux servers
• Make efficient use of staff's time

Products:

Altiris Deployment Solution

Benefits:

• Increased IT process efficiencies to provide better overall value
• Increased staff productivity, allowing for the rapid provisioning of server resources
• Developed repeatable processes and global standards for company-wide use 

Background:

• Rapid growth and a decentralized IT organization made it difficult to offer quality service
• The decentralized organization also made it difficult to contain costs and provide consistent services across the company
• A lack of standardization inhibited the IT department’s ability to enhance employee productivity

Products:

• Altiris Client Management Suite
• Altiris Helpdesk Solution

Benefits:

• Allowed Edelman to successfully centralize its IT department to support the company’s growth.
• Allowed Edelman to reduce costs, achieve a significant return on investment, and provide consistent service levels across the company
• Replaced numerous point tools and manual processes with an integrated suite of solutions to improve the quality and speed of service

Background:

• Reduce the time it takes to perform an IT asset inventory, improve quantity and quality of data collected
• Image PCs faster and reduce time-and-material repair costs by reimaging PCs
• Implement patch system that prevents disruptive events like the Blaster virus

Products:

Altiris Client Management Suite, including:

• Patch Management Solution
• Inventory Solution
• Deployment Solution
• Software Delivery Solution

Altiris Helpdesk Solution

Benefits:

• Able to generate accurate inventory lists in less than one hour
• Decreased imaging time from 1.5 days to 1.5 hours
• Able to patch their 2,000 PCs in less than two hours

Background:

• Implement a real-time inventory-discovery and asset-management system for software, hardware and other IT equipment
• Replace help desk with a completely automated system
• Speed the process of imaging machines and installing software

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Asset Control Solution
• Helpdesk Solution

Altiris Client Management Suite, including:

• Deployment Solution
• Software Delivery Solution

Benefits:

• Achieved real-time list of all the hardware and software on Evergreen Healthcare's network
• Costs, licenses, and support incidents are associated with individual assets
• Manual help desk process replaced with automated solution speeding the entire incident resolution process
• Reduced imaging time from one day or more to one hour

Background:

• Devise an IT strategy to support the fast growth of GSD&M Advertising, as well as keep up with the fast-paced nature of the advertising business; provide an IT infrastructure that enables the agency to be more creative than the competition

Products:

Altiris Client Management Suite in concert with Dell OpenManage

Benefits:

• Streamlined the deployment of Dell PCs

Background:

• Perform a timely and cost-efficient migration to Windows XP Pro.
• Improve the processes for accurate, timely inventory of hardware, and faster installation of new software.
• Improve overall efficiency and accuracy of the Desktop Services Department.

Products:

• Client Management Suite 

Benefits:

• Improved migration process
• Automated inventory process improved the accuracy of the data collected, while decreasing the time it takes to collect the data
• Software Delivery Solution decreased the amount of time to deliver applications from five days to five minutes

Background:

• Emulate HOLT CAT's value-based leadership process
• Prepare for an acquisition that doubled the size of the company
• Replace numerous manual processes and homegrown applications

Products:

• Altiris Client Management Suite
• Altiris Service & Asset Management Suite

Benefits:

• Improved service levels to all employees
• Equipped the IT team with the automated tools needed to support a significantly larger organization
• Replaced numerous manual processes and homegrown applications with an integrated IT management solution

Background:

• Replace two systems management solutions with one
• Increase success rate for automated software delivery to PCs, and reduce the time it takes to deploy images
• Reduce help desk repair visits to PCs, simplify patch updates and inventory control

Products:

Altiris Client Management Suite, including:

• Inventory Solution
• Deployment Solution
• Patch Management Solution
• Software Delivery Solution
• Carbon Copy Solution

Benefits:

• Saved more time and money than two leading systems management tools combined
• Improved previous software delivery success rate of 60 percent to 90+ percent
• Technicians can image 100 PCs in five hours
• Latest patches are automatically installed
• Detailed list of hardware and software in minutes

Background:

• Deploy thousands of customized systems a month for HP customers
• Provide a single custom imaging solution for desktops, servers, notebooks and tablets
• Support heterogeneous operating systems, including Windows and Linux
• Reduce the time it takes to build and deploy custom images to each system
• Simplify the process for taking custom data from the customer and deploying it to ordered machines

Products:

Altiris Deployment and Imaging Technology

Benefits:

• Altiris imaging and deployment technology lets HP deploy customized software images for more than 700,000 systems every year
• Altiris solutions integrate with HP custom deployment tool, Prism, to give the Configuration Center's engineers tremendous flexibility
• Altiris imaging software is easy to use, so engineers can create and deploy custom images quickly, saving hours for every customized build

Background:

• Manual process for updating tax software was time-intensive
• Multiple versions of the same application need to be supported on the same computer

Products:

• Altiris® Software Virtualization Solution™

Benefits:

• Software distribution is automated, significantly reducing the amount of time to update tax software
• SVS eliminates software conflicts associated with running multiple versions of the same application on the same computer

Background:

• Replace and manage desktops and servers at 500 Ford dealerships throughout Canada to increase efficiency-enabling dealer applications while reducing total cost of ownership (TCO)

Products:

• Altiris Server Management Suite
• Altiris Client Management Suite

Benefits:

• Enable remote desktop management and software delivery, comprehensive hardware and software inventory, configuration management, and image deployment—all from one integrated console

Background:

• Improve speed and quality of server management
• Replace manual deployment process with automated solution to help install 4,000 new PCs
• Implement a proactive, automated help desk to replace manual system
• Install Altiris Client Management Suite as quickly as possible and shorten technicians' learning curve

Products:

Altiris Server Management Suite, including:

• Deployment Solution for Servers
• Inventory Solution for Servers
• Software Delivery Solution for Servers

Altiris Client Management Suite, including:

• Deployment Solution
• Software Delivery Solution
• Recovery Solution
• Carbon Copy Solution

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Helpdesk Solution
• Altiris Professional Services
  

Benefits:

• Fast, automated management of the district's enterprise servers; near instantaneous backup and recovery capabilities
• Provisioned 4,000 new PCs in a fraction of the time it would have taken to do manually
• Proactive policy-based management scheme that, once established parameters are exceeded, automatically repairs a problem or initiates a help desk ticket
• Altiris Professional Services decreased the installation time by months and significantly reduced the time it took for its technicians to become proficient with Altiris software

Background:

• Installing and managing more than 70 desktop applications for 1,500 users in 30 different offices was very time intensive and costly for the county
• Running multiple versions of the same application caused computers to crash, reducing employee productivity
• Lane County’s IS staff of just 10 people was needed for more important tasks than driving to employee locations and fixing their computers

Products:

• Altiris® Software Virtualization Solution™ (SVS) and AppStream

Benefits:

• SVS and AppStream allow Lane County to save $150 each time a new user is added to the network
• Improved productivity by allowing employees to run multiple versions of the same application on their computers without conflicts
• Eliminated the deployment time for both new and updated applications
• Freed 10 staff members to work on more important tasks

Background:

• Reduce Windows XP migration costs
• Implement a disaster recovery plan
• Improve accuracy of inventory and licensing
• Replace manual patch process and increase system security

Products:

Altiris Client Management Suite, including:

• Deployment Solution
• PC Transplant Solution
• Recovery Solution
• Inventory Solution
• Patch Management Solution

Benefits:

• Maintech saved $1.3 million on its Windows XP migration by using Altiris solutions
• Altiris delivered disaster-recovery for Maintech's 160 branch locations by automating scheduled backups of its PCs and servers with recovery time in minutes
• Maintech automated time-consuming manual inventory and software license management using Altiris solutions
• Patch Management Solution automated the download and installation of security patches to Maintech's PCs and servers, reducing vulnerability and risk

Background:

• Unreliable tape media, 30-40 percent failure rate
• Data restores took hours or days
• Accuracy of recovered data was always in question
• High overhead to maintain branch tape backups
• Large number of help desk tickets

Products:

• Altiris® Recovery Solution™

Benefits:

• ROI in 45 days
• Files can be restored in as few as 5 minutes
• Simplified SOX compliance
• Instantaneous disaster recovery site
• Been able to recover from a variety of system failures

Background:

• Manual imaging process was time-consuming
• Help desk needed to evolve from just ticket tracking to a full-service system
• Needed to implement a system that automatically installed software

Products:

• Altiris® Client Management Suite™
• Altiris® Helpdesk Solution™
• Wise Package Studio® Professional Edition

Benefits:

• Altiris Client Management Suite reduced imaging time from up to eight hours per PC to less than one hour
• Altiris Helpdesk Solution allows MedCentral to resolve 2,000 tickets per month with less staff
• Altiris Wise Package Studio Professional automatically installs preconfigured applications, eliminating human error

Background:

• Cumbersome and unreliable patch management
• Multiple systems management tools
• Change management

Products:

• Altiris® Total Management Suite™

Benefits:

• Nearly 100 percent success rate with Altiris Patch Management Solution for servers and desktops
• Integrated Altiris solution makes it possible for 3.5 full-time people to manage 10,000 desktops and 1,000 servers
• Altiris CMDB improves decision making by providing easy visibility into how changes affect other systems

Background:

• Using six point solutions to manage its environment; wanted to consolidate to a single comprehensive solution
• Rapid growth made it difficult to manage its expanding environment
• Needed the ability to manage distributed desktops remotely
• Primary imaging and software delivery application was bulky and slow

Products:

• Client Management Suite
• Service & Asset Management Suite
• Helpdesk Solution
• Software Virtualization Solution

Benefits:

• Altiris solutions help Mercy consolidate six point solutions into a single integrated solution
• Altiris solutions reduce amount of time needed to image and deploy machines making it much easier to keep up with rapid growth
• Altiris Helpdesk Solution becomes the core of Mercy’s system, simplifying support, reducing time to fix machines, and increasing uptime and productivity
• Altiris solutions are less invasive and don’t require a bulky agent, resulting in quicker, more efficient machines for the end user

Background:

• Allow a lean staff to provide comprehensive IT management without increasing headcount
• Replace manual processes with integrated IT Solution
• Become proative as opposed to reactive, resulting in a positive impact on the company

Products:

• Altiris Client Management Suite
• Altiris Service & Asset Management Suite
• Altiris Server Management Suite
• Altiris Consulting Services

Benefits:

• Increased the level of service delivered by the IT team without adding to headcount
• Replaced numerous manual processes with one integrated IT solution
• Allowed IT department to become proactive and strategic, helping Merrick achieve its goals

Background:

• IT inventory tracking was tedious and inaccurate
• Needed to secure thousands of systems to avoid threats from viruses
• Needed to evolve from a break-fix approach to a proactive model

Products:

• Altiris Total Management Suite

Benefits:

• Altiris Inventory Solution improved Miami’s IT inventory accuracy from approximately 60 percent to 90 percent 
• Altiris Patch Management Solution allowed Miami to automate patch management for vastly improved security
• Altiris Total Management Suite helped Miami save time on IT tasks to drive a more proactive and strategic IT organization

Background:

• Unable to manage remote PCs spread across 82 branches in Illinois and Wisconsin
• Slow and time-consuming patch process could only be done on nights and weekends
• Multiple system images are difficult and costly to manage and secure

Products:

• Client Management Suite
• Server Management Suite

Benefits:

• Altiris allows MidAmerica to automate systems management from a central location
• Automated patch management to secure vulnerabilities
• A single, consistent image provides efficiency and cost control

Background:

• Quickly and accurately back up user data in many types of computer environments, from standalone notebooks to PCs on low-bandwidth LANs
• Allow users to quickly restore their own data to increase IT support staff productivity
• Back up live data while allowing employees to continue to use their applications during backup operations

Products:

Altiris Client Management Suite

Benefits:

• Recovery Solution automatically and transparently backs up only the portions of data that have changed since the previous backup, ensuring fast, accurate backups that make the most efficient use of bandwidth and storage space
• Users can restore data with a simple right-click of their mouse
• Because Recovery Solution backs up live data, Motorola employees can keep Microsoft Outlook and other much-used applications open throughout the day yet be assured their data is protected

Background:

• IT systems were poorly integrated and outdated the IT staff was preoccupied with the resolution of support incidents and maintenance tasks
• Standardize its IT-environment, involving a replacement of the organization's hardware and subsequent large roll-out of systems

Products:

Altiris Client Management Suite, including: 

• Deployment Solution
• Inventory Solution
• Application Metering Solution
• Software Delivery Solution
• Carbon Copy Solution

Benefits:

• It now takes 30 minutes to set up a desktop; it used to take hours
• Migrations were done remotely after hours, allowing minimal downtime for employees

Background:

• Non-standardized PC environments increased problems and repair times
• Travel and related expenses for IT staff significantly added to the time and cost of IT support
• Manually tracking worldwide IT assets was timeconsuming, imprecise and affected budget decisions and licensing negotiations

Products:

Altiris Client Management Suite, including:

• Deployment Solution
• Inventory Solution
• Application Metering Solution
• Software Delivery Solution
• Carbon Copy Solution 

Benefits:

• Ability to push out standardized images in minutes to each PC over the network
• Remote management capabilities allow IT staff to support networked PCs from a single, Web-based console, dramatically reducing travel time and costs
• Detailed inventory of all network-connected hardware and software assets allowing more precise budget decisions and lower licensing costs

Background:

• SMS was difficult to manage, hard to learn, and required a full-time technician
• Imaging, troubleshooting, and BIOS updates done manually
• Inventory process was tedious, inaccurate, and not automated

Products:

• Dell Client Manager™

Benefits:

• Dell Client Manager is easy to implement, easy to use, and easy to learn
• Reduced time to image machines from 2 hours to 20 minutes
• BIOS updates and troubleshooting done remotely, anytime
• Inventory information is accurate and available at a snap

Background:

• Launch a new company by migrating 250 users from three organizations on different platforms in less than one month  
• Manage and track IT assets
• Manage and patch servers

Products:

Altiris Client Management Suite, including:

• Deployment Solution
• Patch Management Solution

Altiris Service & Asset Management Suite, including:

• Helpdesk Solution
• Barcode Solution

Altiris Server Management Suite, including:

• Patch Management Solution for Dell Servers 

Benefits:

• Able to migrate user data and deploy all necessary software and applications on 250 new computers on an extremely tight schedule
• Virtually eliminated virus outbreaks and hits to their network
• Reduced the amount of time to install patches on both clients and servers

Background:

• Widely dispersed network
• Small IT staff
• No on-site IT/support staff

Products:

• Altiris® Client Management™ Suite
• Dell Client Manager

Benefits:

• Remote management tools allow small IT staff to support more than 1,300 restaurants in 21 countries
• Time savings for imaging machines and improved recovery time
• Ability to update and change BIOS settings remotely
• Real-time inventory
• Reduced impact on end users for IT-related tasks

Background:

• Reduce migration costs and eight-month rollout timeframe
• Speed inventory times; improve software installation process
• Automate patch process to reduce infections
• Improve percentage of first-level help desk resolutions

Products:

Altiris Client Management Suite, including:

• Deployment Solution
• Inventory Solution
• Software Delivery Solution
• Patch Management Solution
• Carbon Copy Solution
• Wise Package Studio

Benefits:

• Reduced migration time from eight months to six weeks
• Reduced inventory time from one month to several minutes
• Preconfigured software packages ensures uniformity and improved management and support
• Patches automatically installed across the network in minutes providing a shield against worms and infections

Background:

• Reduce migration time for 20,000 PCs
• Gather real-time inventory data, significantly reduce the time it takes to do inventory and roll out new applications
• Automate the management of server hardware and software
• Improve the delivery, management and support of software packages

Products:

Altiris Server Management Suite, including:

• Inventory Solution for Servers
• Software Delivery Solution for Servers

Altiris Client Management Suite, including:

• Deployment Solution
• Inventory Solution
• Software Delivery Solution
• Wise Package Studio

Benefits:

• Automated management of servers, saving time and improving performance and control
• Migrate a PC across the network in less than one hour, versus four hours or more manually
• Detailed, accurate, real-time inventory of every PC on network in less than two hours
• New application rolled out in less than two days versus several weeks for a manual roll out
• Standardized software packages, delivery and installation provides uniformity, making it easy to manage and support

Background:

• Automate manual imaging system
• Implement an asset inventory and tracking system
• Resolve Office 2003 and Office 2007 DLL conflicts
• Implement alerts for Dell clients

Products:

• Altiris® Client Management Suite™
• Altiris® Service & Asset Management Suite™
• Altiris® Software Virtualization Solution™
• Dell Client Manager™ from Altiris

Benefits:

• SI International used Altiris Client Management Suite to create a single hardware-independent image, automating the process and reducing imaging time to 20 minutes 
• Using Altiris Service & Asset Management Suite, SI International can now track PCs and other assets in a matter  of minutes, reducing its computer-lease-return process from months to days
• Altiris Software Virtualization Solution enables SI International to run Office 2007 and Office 2003 without conflicts 
• Dell Client Manager sends alerts for potential issues with Dell computers before they become problematic

Background:

• Implement a real-time inventory tracking system
• Automate SkyWest's help desk and resolve more tickets on first call
• Cut IT travel costs and the time required to install software
• Replace SkyWest's manual patch system and prevent use of unauthorized software

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Application Metering Solution
• Helpdesk Solution

Altiris Client Management Suite, including:

• Software Delivery Solution
• Carbon Copy Solution
• Patch Management Solution

Benefits:

• Detailed, real-time inventory of all the hardware and software on network
• Automated all aspects of help desk, from ticket tracking to escalation
• Reduced software installation time by 95 percent and eliminated most travel costs associated with manual installation
• Automated patch process ensuring the latest patches are installed on all PCs
• Automatically notifies IT staff when users install unauthorized software

Background:

• Implement accurate, real-time hardware and software inventory system
• Speed patch installation process and reduce use of unapproved software
• Reduce migration and software installation times

Products:

Altiris Client Management Suite, including:

• Inventory Solution
• Patch Management Solution
• Application Metering Solution
• Deployment Solution
• Software Delivery Solution

Benefits:

• Real-time inventory allows for an accurate accounting of all its hardware and software
• Proactively prevent viruses through automated patch management process
• Ability to prevent users from installing unapproved software
• Migration to Windows XP reduced from 18 months to just nine

Background:

• Increase productivity of the IT department and support professionals by decreasing travel time to computers
• Improve quality of service and response time to students, faculty and staff
• Implement a cost-effective solution

Products:

• Altiris Manageability Toolkit for Intel vPro Technology

Benefits:

• The Altiris Manageability Toolkit for Intel vPro Technology eliminates the need for technicians to visit computers to perform routine maintenance as well as troubleshooting and repairing problems at all levels of support
• With the time saved traveling to computers, technicians can repair machines faster therefore reducing downtime, and spend more time improving and implementing new IT services
• SCSU recovers the per-machine cost of Altiris Manageability Toolkit for Intel vPro Technology many times over each year in increased productivity alone

Background:

• Support school's rapidly growing technology needs with the same number of IT staff
• Reduce total cost of ownership (TCO) of IT assets
• Improve communication and coordination across a decentralized IT organization

Products:

• Altiris Deployment Solution
• Altiris Service & Asset Management Suite

Benefits:

• Enabled IT staff to be more productive, allowing them to support a rapidly growing technology infrastructure without increasing headcount
• Lowered total cost of ownership of the university's IT assets
• Improved communication and cooperation across a decentralized IT organization

Background:

• Automating imaging and deployment process
• Implementing an asset inventory and tracking system
• Improving installation speed of mission-critical applications

Products:

• Altiris® Client Management Suite™
• Altiris® Service & Asset Management Suite™
• Wise Package Studio® Professional Edition
• Dell Client Manager

Benefits:

• Using Altiris Client Management Suite, Stark State College automated its imaging and deployment process, reducing its semiannual reimaging of PCs from at least one month to just several days
• Stark State College automated its manual asset inventory and tracking system with Altiris Service & Asset Management Suite, allowing it to accurately and thoroughly track assets in real time and generate inventory reports in minutes
• Wise Package Studio allows Stark State College to automatically load software packages over the network in a matter of minutes, helping to meet professors’ last-minute requests for classroom applications

Background:

• Improve help-desk-ticket resolution time and quality of service
• Reduce software rollout and image deployment time
• Automate manual inventory system and speed installation of latest patches

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Asset Control Solution
• Helpdesk Solution

Altiris Client Management Suite, including:

• Deployment Solution
• Patch Management Solution
• Carbon Copy Solution

Benefits:

• Automated its entire help desk process and dramatically reduced the time it takes to troubleshoot and repair problem PCs
• Altiris Asset Control Solution integrates transparently with Helpdesk Solution to show the fixed assets of each user
• Reduced software rollout time from 10 hours per machine to one hour or less for multiple machines
• Reduced imaging time from six hours to 30 minutes
• Real-time inventory data
• Able to proactively protect network from worms and viruses

Background:

• Meet software license compliance requirements and deadlines
• Improve patch management efficiency and effectiveness to protect the network
• Implement a common global services approach across the company
• Reduce the total cost of ownership (TCO) of IT assets
• Align IT with corporate Sarbanes-Oxley initiatives

Products:

Altiris Total Management Suite, including:

• Client Management Suite
• Server Management Suite
• Service & Asset Management Suite
• Training
• Consulting

Benefits:

• Able to meet software license compliance requirements
• Lowered the total cost of owning the company's IT assets
• Improved employee productivity and reduced operational expenses by increasing IT service levels
• Made IT staff more productive and strategic by reducing time consuming and inefficient manual processes
• Increased the level of PC software security across the company

Background:

• Geographically dispersed team and user base
• Needed to more accurately track software licenses
• Needed a more flexible and robust help desk tool

Products:

• Altiris® Compliance Suite™
• Altiris® Helpdesk Solution™

Benefits:

• Contacts per help desk ticket have fallen from 1.7 to 1.2
• Web tickets have increased from 300 per month to more than 6,000 per month due to ease of use for end users and ability for help desk technicians to more quickly close tickets
• Increased ability to maintain software compliance and save on software licensing costs by removing unnecessary software

Background:

• Running conflicting versions of the same business application
• Automating the imaging and deployment process
• Reducing support time and costs

Products:

• Altiris® Client Management Suite™
• Altiris® Software Virtualization Solution™ Professional

Benefits:

• Using Software Virtualization Solution (SVS) Professional, Teachers Credit Union saved hundreds of hours implementing its new transaction processing system, plus SVS allowed the credit union to run multiple copies of the latest and previous versions of the system for business and training purposes.
• By automating its imaging, deployment and software installation processes with Client Management Suite,Teachers Credit Union saves thousands of technician hours each year. Before, it took several days to turnaround a single PC, now it takes several hours.
• Using Client Management Suite, Teachers Credit Union completed its migration to Windows XP in one-third the time and cost.

Background:

• Reduce costs and time spent migrating to Windows XP
• Improve speed and quality of IT support to internal and external customers
• Increase accuracy of network inventory and IT budget forecasts
• Protect user data and speed data recovery

Products:

Altiris Client Management Suite, including:

• Deployment Solution
• Software Delivery Solution
• Carbon Copy Solution
• Recovery Solution
• Inventory Solution

Benefits:

• Decreased Windows XP migration time by 75 percent
• Reduced desktop support visits by nearly 50 percent
• Generated a detailed list of all hardware and software assets, allowing the IT department to create accurate forecasts of future budgetary needs
• Automated daily snapshots protect and speed recovery should a user lose their data

Background:

• Take control of software license management; protect sensitive business data
• Decrease help desk ticket resolution times and support costs
• Reduce OS migration times and costs
• Speed software upgrades and patch installations

Products:

Altiris Service & Asset Management Suite, including:

• Inventory Solution
• Application Metering Solution
• Asset Control Solution
• Helpdesk Solution

Altiris Client Management Suite, including:

• Deployment Solution
• PC Transplant Solution
• Software Delivery Solution
• Recovery Solution
• Patch Management Solution

Benefits:

• Managed software license agreements in real time
• Backed up and recovered mission-critical data instantaneously
• Automated the previously manual help desk system, significantly speeding problem resolutions and reducing support costs
• Reduced migration time by 85 percent
• Upgraded its primary business application in one day versus seven
• Patched  its 1,580 PCs in 12 hours or less

Background:

• Set up and maintain 800 computers in the college of Arts and Sciences

Products:

Altiris Deployment Solution

Benefits:

• Reduced amount of time it takes to set up and maintain desktops
• RapidInstall allowed for the installation of new software on 800 machines in just one hour

Background:

• Frequent need to image machines for computer labs
• Manual processes and tight deadlines made it difficult to meet professor needs for updated lab machines
• Lack of automation in imaging, software delivery and packaging

Products:

• Altiris® Client Management Suite™ Levels 1 and 2

Benefits:

• Improved education experience for students by being able to respond to professor requests faster
• Ability to meet increased expectations without increased budget or staff

Background:

• Needed to migrate to Windows XP but their imaging solution was slow and non-functional 
• Managed multiple images for different hardware platforms
• Difficult to manage 6,000 users, spread across 25 clinics over a 50-mile radius
• Manual patch management process

Products:

• Client Management Suite
• Service & Asset Management Suite
• Server Management Suite
• Software Virtualization Solution

Benefits:

• Altiris® Deployment Solution™ is fast, reliable, and streamlines the imaging process for both clients and servers 
• HSC has been able to consolidate to a single image for both Dell and HP machines
• Increases flexibility and simplified management of machines locally and remotely
• Altiris Patch Management Solution™ automates the patch distribution process

Background:

• Automate help desk processes and speed ticket resolution
• Reduce PC deployment time
• Reduce months-long inventory time and improve accuracy
• Improve network security
• Ensure license compliance

Products:

Altiris Service & Asset Management Suite, including:

• Helpdesk Solution

Altiris Client Management Suite, including:

• Deployment Solution
• Inventory Solution
• Patch Management Solution
• Application Metering Solution

Benefits:

• Reduced ticket resolution time from hours and even days to minutes
• Cut image deployment from five hours to one
• Generated comprehensive list of the hardware and software on 1,300 PCs in less than one day
• Helps protect network from viruses by automatically installing the latest patches
• Cost savings by ensuring all software licenses remain in compliance

Background:

• Unable to automatically install Active X controls on growing number of Web applications

Products:

• Software Virtualization Solution

Benefits:

• Software Virtualization Solution allowed WellSpan to install Active X controls without having to manually touch every machine

Background:

• Reduce time and IT resources used for Windows migrations
• Add consistency and control to patch management process
• Reduce inventory time and improve quality of data
• Replace paper help desk system and improve percentage of first-call resolutions
• Automate the introduction of new machines to the network in Microsoft Active Directory

Products:

Altiris Client Management Suite, including:

• Deployment Solution
• Patch Management Solution
• Inventory Solution
• Helpdesk Solution
• Recovery Solution

Benefits:

• Migrated a PC in minutes versus up to six hours
• Automated patch management eliminates human error, patches installed over the network in minutes versus days
• Detailed list of hardware and software data in real time done in minutes versus weeks or months
• Automated help desk procedures, ability to remotely control and repair PCs, significantly improved first-call resolutions.

Background:

• Lengthy patch and application deployment times across a 24/7 banking network
• Poor success rate for patch and application deployment.
• No inventory tool
• Remote Control tool did not allow Helpdesk technicians to effectively work with users

Products:

• Altiris® Client Management Suite™

Benefits:

• Package Server and Notification Server reduced upgrade time from two weeks to about 30 minutes
• 97 percent patch and application success rate
• Inventory management using CMS Reporting helped them discover an additional 300 computers not previously accounted for
• Helpdesk technicians using Carbon Copy can see the user’s screen and more effectively troubleshoot issues